How Emotional Intelligence Improves Management Performance

One of the most important but underrated skills management needs to maintain and improve performance is emotional intelligence. Emotional intelligence and its importance in business success has been around for over four decades, but some leaders still think it is touchy-feely nonsense.

This blog will take you through the impact an emotionally intelligent manager can have on the performance of an organisation and why it’s so important.

What Makes A Manager Great?

Successful leaders aren’t measured by what they’re able to produce on their own. Instead, leaders are evaluated on their ability to evoke a positive following and achieve greater success as a team.

One of the worst parts about your manager lacking emotional intelligence is the fact that their behavioural pattern doesn’t allow them to see past their own biases and beliefs.

The behaviour displayed by unempathetic leaders who lack emotional intelligence will lead employees, at any pay grade, to feel dissatisfied at work.

Staff Retention – Why People Stick Or Twist With A Company or Boss

The bedrock of influencing, motivating, and inspiring others comes from an understanding of that person. Empathy, or being able to see life through that person’s eyes, is core to that.

Get to know the people around you and gain an understanding of what’s going on and why people react to things in a certain way. The more you know about the people around you, the more you’ll get to see what their true motives are.

By understanding how others are motivated, leaders can adjust communication styles and approaches to manage their teams better.

Imagine you’re the manager with three different employees working on the same project – Dave, Luke & Amy. They’ve been doing alright, but they need an extra push to achieve their best work.

3 co-workers drawing on a board

You’ve made a conscious effort to analyse each person’s motivations. You’ve used your empathy to view life through the lens of each person, and now you’ve put yourself in a better position to tailor your approach to achieve the best results for all parties.

You’ve noticed Dave is very goal oriented because he is quick to push back against indecisiveness. With Dave, you can take an approach that focuses on the task and how best to complete it. 

How Can Managers Use Emotional Intelligence To Improve Team Dynamics?

You’ve noticed Luke prefers to take longer to research the options before moving forward on the correct path. With Luke, you can allow for extra time (when deadlines aren’t looming) because you know the final result will be the best option.

You’ve also noticed Amy is quick to offer help to the others and is happiest when helping others succeed. With Amy you can give her praise for her support and mention how helpful she has been in moving the project forward, linking the benefits of the task completion to the positive effect it will have on others.

Manager talking to a female employee


Breaking down each person’s motivations means you can communicate in a way that resonates on a deeper level – one that is likely to keep staff happy and motivated in the future.

More importantly, though, you can explain in a simple way how individuals should interact with each other:

“Dave, I appreciate you are concerned with getting the job done by Friday, but it’s important to Luke to research the vendors in more detail before moving forward. If you really can’t wait, don’t rush him into a decision. Be prepared to discuss your thoughts calmly and methodically.”

The Managers Who Perform The Best Understand The Influence Of Emotions

For any business to function professionally, management has to acknowledge and manage the emotions of their team (and their own emotions) to encourage smooth communication and avoid conflicts.

But managing emotions doesn’t mean bottling them up or ignoring them, as this can lead to stress. It’s about understanding them and expressing them constructively.

Emotions play a tangible role in the business world. The managers skilled in Emotional Intelligence can guide and encourage their employees to have pride in the company, feel satisfaction in a job well done, or be thankful for and have loyalty to a supportive boss.

The attitude of any workplace will always reflect the management, so whether you’re the CEO,  Sales or HR manager, be empathetic and try to understand how others feel.

With the development of Ei skills, it is easy to let positive emotions bloom and flourish in the workplace. Thankfully, Ei can be learnt, improved, and mastered.

Learn how your blind spots influence your decisions and interactions with others:

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